InTouch plans
There are three plans: Basic, Plus and Pro Max. This page shows what each one includes, without prices. Hover over a feature (or tap it on a phone) to see what it does and open its guide. To sign up or change plan, talk to your distributor.
At a glance
Basic
Includes:
- Wallet Pass on Apple and Google Wallet
- One points or punch-card programme
- Welcome and birthday gifts (€ or %)
- Dashboard and ready-made reports
Plus
Everything in Basic, plus:
- Web App (customer portal)
- Campaigns by SMS, email and push notifications
- 2 tiers and one more gift (€ or %)
- One automation: the winback
Pro Max
Everything in Plus, plus:
- Without the Plus limits on programmes, gifts, tiers and automations
- Automatic deals at the till and coupon codes
- Gift cards, surveys and friend referral
- App editor, location alerts and BI
- Smart Segmentation, and the Sync API as an add-on
Comparison
| Features | Basic | Plus | Pro Max |
|---|---|---|---|
| Sign-up | |||
Sign-up Member sign-up Customers become members by filling in the registration form, or straight from Xef, Solo or XPress. At the till their phone number is enough: they complete the rest later from a link. BasicIncluded PlusIncluded Pro MaxIncluded Guide How members join | Included | Included | Included |
Sign-up Registration form The public form customers fill in to join your club. You can add fields, reorder or hide them, and choose which ones are required. BasicIncluded PlusIncluded Pro MaxIncluded Guide Registration form | Included | Included | Included |
| User interface | |||
User interface Wallet Pass The loyalty card your customer keeps on their phone. It shows their QR for the till, their balance and their gifts. BasicIncluded PlusIncluded Pro MaxIncluded Guide Wallet Pass | Included | Included | Included |
User interface Web App Your club's app: it opens from a link or a QR and can be installed on the phone. Customers see their balance and gifts, your menu and locations, and download their Wallet Pass. BasicNot included PlusIncluded Pro MaxIncluded Guide Webapp | Not included | Included | Included |
User interface App editor Where you change how your app looks: the theme, the logo and name, the home slides, the menu and map links, and the languages. Changes go live when you publish them. BasicNot included PlusNot included Pro MaxIncluded Guide The New Editor | Not included | Not included | Included |
| Loyalty features | |||
Loyalty features Points or punch card How customers collect: points with every purchase, or stamps on a punch card (buy 8 coffees and the 9th is free). BasicOne programmeNo stamp images on the Wallet Pass PlusOne programme Pro MaxIncluded | One programmeNo stamp images on the Wallet Pass | One programme | Included |
Loyalty features Welcome gift An automatic gift when someone joins your club, so they come back soon. In Basic and Plus it is a discount in € or %. Basic€ or % Plus€ or % Pro MaxIncluded | € or % | € or % | Included |
Loyalty features Birthday gift Customers automatically get a gift on their birthday. In Basic and Plus it is a discount in € or %. Basic€ or % Plus€ or % Pro MaxIncluded | € or % | € or % | Included |
Loyalty features More gifts Gifts for other moments: an anniversary, a campaign, a special customer. Plus includes one more, in € or %. BasicNot included PlusOne€ or % Pro MaxIncluded Guide Author a Gift | Not included | One€ or % | Included |
Loyalty features Tiers Customers move up a tier as they collect, and the app shows them how far they are from the next one. BasicNot included Plus2 tiers Pro MaxIncluded Guide Tier settings | Not included | 2 tiers | Included |
Loyalty features Marketing automations Campaigns that react to what each customer does, or repeat on a schedule, without you launching them. Plus includes one: the winback, for customers who stop coming. Welcome and birthday gifts don't count here: they have their own rows. BasicNot included PlusOneWinback Pro MaxIncluded | Not included | OneWinback | Included |
Loyalty features Smart surveys Ask customers what they think, from a single NPS question to a multi-page survey. They arrive by app, Wallet, SMS or email, and an answer can trigger a campaign. BasicNot included PlusNot included Pro MaxIncluded Guide Smart surveys | Not included | Not included | Included |
Loyalty features Automatic deals at the till Discounts that apply themselves to the bill at the till. You choose who gets them and when: a 2-for-1, a happy hour, a members' price. BasicNot included PlusNot included Pro MaxIncluded | Not included | Not included | Included |
Loyalty features Coupon codes Codes a customer enters in the app to get something: a discount, a gift, or a place in a group such as a company's staff. BasicNot included PlusNot included Pro MaxIncluded Guide Coupon codes | Not included | Not included | Included |
Loyalty features Gift cards Sell credit as a gift, on a physical or digital card. Whoever receives it enters its code in the app and the credit loads onto their account. BasicNot included PlusNot included Pro MaxIncluded | Not included | Not included | Included |
Loyalty features Invite friends Every customer gets a code to invite friends from the app. You choose who is rewarded: the friend, the inviter or both. The app block needs the new editor. BasicNot included PlusNot included Pro MaxIncluded How it is switched on: It is not switched on from your account: ask your distributor. | Not included | Not included | Included |
Loyalty features Import members Your distributor brings your customers over in bulk from another loyalty system or a spreadsheet. BasicIncludedBy your distributor PlusIncludedBy your distributor Pro MaxIncludedBy your distributor Guide Import Members | IncludedBy your distributor | IncludedBy your distributor | IncludedBy your distributor |
| Communication campaigns | |||
Communication campaigns SMS Text messages to customers from your campaigns: a gift, an offer, a reminder. In Basic, no Future Campaigns (one-off sends to a group of customers). BasicLimitedNo Future Campaigns PlusIncluded Pro MaxIncluded | LimitedNo Future Campaigns | Included | Included |
Communication campaigns Email Branded emails you design block by block in a visual editor and send from your campaigns. Sends are paid by use, outside the plan. BasicNot included PlusIncluded Pro MaxIncluded | Not included | Included | Included |
Communication campaigns Push notifications Short messages that reach the customer's lock screen through their Wallet card. BasicNot included PlusIncluded Pro MaxIncluded | Not included | Included | Included |
Communication campaigns Location alerts When a customer with the Wallet card passes near your venue, a message appears on their lock screen. Designed mainly for iPhone. BasicNot included PlusNot included Pro MaxIncluded | Not included | Not included | Included |
| Data | |||
Data Dashboard The Hub's home screen: your members, how they are growing and how the programme is doing, at a glance. BasicIncluded PlusIncluded Pro MaxIncluded Guide Dashboard | Included | Included | Included |
Data Ready-made reports Reports ready to run: pick one, set a few filters such as the dates, and that's it. Sales, visits, points, gifts, new members and more. BasicIncluded PlusIncluded Pro MaxIncluded Guide Reports overview | Included | Included | Included |
Data BI When a ready-made report is not enough, build your own: pick an area (transactions, campaigns, membership), pick the fields, and save it to run again. BasicNot included PlusNot included Pro MaxIncluded Guide BI overview | Not included | Not included | Included |
Data Smart Segmentation Groups customers by how recently they came, how often they come and how much they spend (Champions, At Risk…), and tells you each one's favourite product and location. BasicNot included PlusNot included Pro MaxIncluded How it is switched on: It is not switched on from your account: ask your distributor. | Not included | Not included | Included |
| Add-ons | |||
Add-ons Sync API A connection that takes your club's data into your own analytics tools, such as Power BI. BasicNot included PlusNot included Pro MaxAdd-on How it is switched on: It is an add-on: ask your distributor. | Not included | Not included | Add-on |
In the plans that include email, email sends are paid by use, outside the plan.
How they are switched on
These features are not switched on from your account:
- Invite friends Pro Max: ask your distributor. How it is switched on
- Smart Segmentation Pro Max: ask your distributor. How it is switched on
- Sync API Pro Max, add-on: ask your distributor.
- Import members All plans: your distributor does it for you.
To sign up or change plan, talk to your distributor.