Signing in to the Hub, and a forgotten password

In short

Every Hub user resets their own password from the sign-in page: Forgot your password? sends a link to their email. When the email does not arrive, or the new password still does not let them in, your provider sets a new password. Adding and removing Hub users also goes through your provider, in one message.

Revo InTouch's Hub is at admin.revointouch.works.

Reset the password

1. On the Hub's sign-in page, click Forgot your password?
2. Type the email address you sign in with and press Send.
3. Open the email and follow its link.
4. Type the new password in New password and again in Confirm password, then press Set new password.
5. Go Back to login and sign in with the new password.

Causes and fixes

The reset email does not arrive

Look in the spam folder first. The link goes to the address you sign in with: type it exactly as the user was created, because another address of the same person gets nothing. If nothing has come after a few minutes, ask your provider for a new password.

The new password still does not let you in

Type the email and the new password again, exactly. If it still fails, your provider checks the user and sets a new password.

A new user, or someone who left

Hub users are added and removed by your provider. Send one message with the club, the person's name, their email address, and whether to add or remove them.

When to write to your provider

Write when the reset email has not arrived and is not in spam, or when the new password still fails. Send the club and the email address the user signs in with. See How to ask for help.