No permissions, or a page you cannot see

In short

A "no permissions" notice is almost never a fault. It is the plan (what the club has bought), the role (what your login may do), or a page closed during a rollout. Read which one applies, and ask your provider for the change rather than for a fix.

The plan

What a club can create depends on its plan. Seen in clubs in the last year:

• The smaller plans edit, they do not create. A club on a basic or intermediate plan can edit the gifts and campaigns it was delivered with, but cannot create new ones from the screen; the provider creates them on request. The notice when you try reads "no permissions".
• Automations and campaigns beyond the included ones need the top plan. A club that "has Pro" but cannot save a campaign is usually on the intermediate plan; the plan name shows in the club's settings.
• A punch card together with accrual needs the top plan. A form that asks for both on a smaller plan goes back to the distributor to choose one of the two.
• Add-ons such as Smart Segmentation are switched on by the provider; their pages say so with "ask your provider".
• One plan per club. A club has one plan, shared by all its branches.

On Revo InTouch:

• Basic comes built from the club's set-up form: the welcome gift, the birthday gift and the points or punch-card programme. Nothing new is created from the screen; to change one, for example the percentage members collect on each purchase, ask your distributor.
• Plus can also create one more gift, in € or %. A gift of a product, and automations beyond the winback, need Pro Max.

The contents of each plan, feature by feature, are on the Plans page.

The role

• Import members is available to provider and distributor logins, not to client logins by default; your provider can open it for one client on request.
• Users and permissions of a club are set by the provider: a user that cannot see a module lacks its "view" right, and a module without "view" disappears from the menu altogether, even when "edit" is granted.
• A new user asked for at sign-up has to exist: a login that was never created cannot "lack permissions".
• A page you can open but not save: the login has "view" on that module but not "edit". It happens on every plan, the top one too; the provider gives that login "edit".
• The club and the login must both allow it. An action works only when both the club's plan and your login allow it. The app editor follows the same rule: when it does not open for you, or says you are not authorised, your provider checks the club and the login.
• After a plan change, the club and each user's login are moved to the new plan. If a page the new plan includes still says "no permissions", that login has not been moved yet: tell your provider which login.

Protected fields and pages

Some fields are protected because changing them breaks something that is hard to repair:

• The club URL in General settings: changing it breaks the app's address and the privacy link.
• The Wallet Pass Settings tab: the identifiers tie every installed pass to the club; see Wallet Pass.

If you can edit such a field and should not, say so; if you changed one, say it at once.

Pages closed during a rollout

During a design rollout the app editor can show as read-only, or a section can be missing from the menu for every user, until the club has been published with the new template. It is the rollout, not your login; the page opens again when the club is published. Ask your provider whether a rollout is running before treating it as a permission problem.

The new app design. When your club moves to the new app design, its app changes once, on purpose: that is the move, not a fault. During the move the app editor is read-only, and it opens again when the move is finished.

When to write to your provider

Write with the club, the login that tried, the screen (a screenshot of the notice), and what the club wants to do. If it is the plan, the answer is the plan; if it is the role, the provider adjusts it. See How to ask for help.